If you can’t find the answer to your question below, please contact us. We’d love to help.

 

SHIPPING METHODS

Our Flat Rate Tier system pertains to FedEx ground shipping which typically takes 4-5 business days depending on the distance shipped. We do not ship to P.O. Boxes.

We can ship using your business’s FedEx or UPS account when asked.

You will receive an email from us as soon as your order ships with all pertinent tracking information.

 

INTERNATIONAL SHIPPING

For any international shipping, stockist, store locations or distributor inquiries please send an email to wholesale@formatical.com.

 

PRODUCT GUARANTEE

We guarantee our products to be in the best possible condition; should there be a need, we will accept any defective product with an account credit or exchange of new product, no questions asked.

 

REFUND POLICY

If at any point your products purchased from Formatical do not move the way you intended them to, we will credit your account towards your next purchase for the amount that you still have in stock. 

 

INVENTORY AVAILABILITY

We pride ourselves on having ample stock on hand at any given time, but occasionally we do sell out of an item. We will always contact you directly to ask if you would like to wait for a complete shipment or to ship what is available. 

 

JOIN THE FORMATICAL BRAND COLLECTIVE

We are always eager to meet and speak with new makers in our industry! Please send an email to wholesale@formatical.com with your Name, email, phone number, web address and anything else you would like to share about yourself and we'll get back to you once our marketplace committee has time to review your products.